![]() Otherwise, you might get infected by hackers using automated port scans to detect vulnerable PCs. Before you uninstall any software firewall, physically disconnect your cable from the Internet and don’t plug it back in until your new firewall is working (unless you have a hardware firewall). If you plan to install a new version of ZoneAlarm or some other firewall software, download the software or purchase a retail package before uninstalling ZoneAlarm. Both forms are described below in point 3. If you have such severe problems that the new version of ZoneAlarm won’t install when you check for upgrades, you should perform either a normal uninstall or a “clean uninstall,” which is different. You can install 6.0.667 right over 6.0.631 or 5.x with no problems, Wagnda says.Ģ. If you’ve turned this off, simply open ZoneAlarm and check for updates manually. Zone Labs’ Wagda points out that people who have ZoneAlarm’s Check for updates setting turned on should have been upgraded automatically to version 6.0.667 last week. But I feel ZoneAlarm is used by so many people and plays such an important role in protecting PC users’ security that the fixed version should be much more widely reported.įor all of the above reasons, I’m describing some tips below on how to install ZoneAlarm 6.0.631 properly, as well as how to dig yourself out of any problems 6.0.631 may have caused you.Īvoiding and correcting ZoneAlarm gotchasġ. Numerous download sites and discussions groups on the Web have mentioned the new version, of course. A search earlier today for zonealarm 6.0.667 at, for example, revealed just the message, “Your search did not match any documents.” In addition, there were no problems with the free version of the ZoneAlarm firewall, just the Pro, Antivirus, and Security Suite versions.Ĭonsidering the protests of many ZoneAlarm users who’d been bitten by the install problems, I’m surprised that the new 6.0.667 release has generated almost no notice in major news sources. Wagda says this is cleaned up in the new version, as well as a conflict version 6.0.631 had with Propel Accelerator, a dial-up enhancement offered by Earthlink and NetZero. “The primary problem was with the upgrade install process.” “The update was specifically targeted for those users who had challenges upgrading to the 6.0 product,” she states. In an interview, Zone Labs spokeswoman Allison Wagda acknowledged that the new 6.0.667 release was designed to correct known issues. ![]() Having been hit with just such a bad dream, Zone Labs can be complimented for recognizing the problem and issuing an update much quicker than some larger software companies I could name. ![]() Install the newer version instead.”Įvery developer of complex software dreads the day that some unforeseen glitch ruins the day for users. “The version that fixed many of the problems you have read about is version 6.0.667.000. “Do NOT install version 6.0.631.003,” writes another correspondent named GreyBird. “As far as I can see, they have fixed all bugs that I have reported on the beta, including a nasty BSOD with a known antivirus,” says a user named Fax, a frequent contributor to Zone Alarm’s user forum. 6, is being credited by experienced users with fixing most or all of the reported difficulties. The new 6.0.667 build of ZoneAlarm products, released on Sept. This, of course, should have been fine and the company hadn’t previously advised users that a clean install was necessary. I quoted Zone Labs as saying that the troubles were caused by installing version 6.0 over an older version. ![]() 11 that the original July 21 “point-oh” release of the Zone Labs family - technically speaking, version 6.0.631 - was being blamed by users for conflicting with other applications, interfering with POP3 e-mail downloads, and worse. TOP STORY ZoneAlarm update fixes tricky glitchesīurned users howled when they ran into problems with the new, 6.0 version of ZoneAlarm Pro and ZoneAlarm Security Suite last month - but the makers of the award-winning software have now released an update that they say corrects the errors.
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